What are the yard and surface requirements for the set up of the inflatable?
It is required that there are no pet droppings or sharp objects on the ground such as rocks or sticks that can puncture the inflatable. We also require that in-ground sprinkler systems be turned off and sprinkler heads be disengaged. The surface should be as flat as possible and there should be a dedicated electrical outlet no more than 100 Feet of where the inflatable will be set up. Please note that if the electric outlet will be more than 100 Feet, we can provide a generator for an additional price. Generator rentals require advance notice. We can set up on Black Top, Concrete, Grass, Pavers or any other hard surface that is not sand or stones that will puncture the inflatable ride. Any surface other than grass where we can not stake in to, will require sand bags.  

What is the rental period and delivery / pick up window?
We provide all day rentals and try to be as flexible as possible with delivery / pick up windows and with advance notice will try to accommodate customers as best we can. We usually require a 2 to 3 hour delivery / pick up window.  If we have a lot of rentals on the day of your event, we may need to set up the day prior to your event, which we will coordinate with you.

How many children can safely bounce on an inflatable?
This generally depends on the inflatable and the age and size of the children. The amount can range between 4-10 children of equal size and age, depending on the capacity of the inflatable and parents good judgement of course.

How far in advance should I make a reservation?
Sandcastle Entertainment has a first come first serve policy. It is recommended that you book your reservation well in advance, with 6-8 weeks being a good time frame. However, we do offer and welcome last minute reservations and will accommodate customers whenever possible. 

What power source do I need?
A dedicated 110V outlet per inflatable is required within 100 Feet. We will provide the required extension cord to connect the inflatable to the outlet. If a dedicated outlet is not available, or if one is not within the required 100 feet distance, we can provide a generator for an additional fee. Please note that generators require advance notice and reservation.

Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.

Do you require deposits?
Sandcastle Entertainment does not require deposits. We understand that sometimes unforeseen problems cause your special event to be rescheduled or canceled. We ask that you provide our company as much notice as possible should you need to reschedule or cancel.

Are your inflatables insured?
Yes - all of our inflatables carry a liability insurance policy.  However, this does not exclude you from providing adequate adult supervision.

Is delivery included?
There will be a delivery fee/set up fee that is calculated at a per mile rate. When creating an inquiry, be sure to enter your delivery address accurately and the distance charge will be calculated for you!  

What kind of water supply will I need for my water inflatable?
All we need is your garden hose to be hooked up to a water supply.

Can I pick up and set up my rental myself?
Safety is our number one concern. Some companies will allow the customer to pick up and set-up the rentals, but we do not feel that guarantees safety. We personally set-up and pick-up every rental. The set-up area will be evaluated, the correct size, type, and length of power cord will be used and we make sure all of the connections are correctly made. We will use the proper straps, stakes, tie downs, and anchors to secure the inflatable to the ground and ensure its safe operation.

Still have a question? Call or Write: sandcastlebounce@gmail.com or 207-380-3160